Job Title: Analyst, Productivity and Collaboration
Job Number: 264-16/17
Location: Regina, Saskatchewan
Closing Date: December 15, 2016
Division: Information Technology
Language Requirement: English
Term: Permanent

Agile expertise rewarded
Deliver exceptional customer service by resolving product team tickets, collaborating to complete Agile stories and helping FCC staff adopt appropriate productivity tools.

What you’ll do:

• Guide staff through troubleshooting steps
• Maintain the product team queue and resolve tickets
• Provide end user support and information transition
• Collaborate with internal and external partners to improve practices and process
• Use multiple channels to provide training and productivity tips to customers

What we’re looking for:

• Organized multi-tasker who can easily shift focus in a fast-paced work environment
• Ability to manage multiple priorities and requests while staying organized and composed
• Strong communicator able to deliver adoption messaging to staff

What you’ll need:

• A degree in computer science or engineering and at least four years of experience (or equivalent combination of education and experience)
• In-depth understanding and broad knowledge of Microsoft technologies
• MCSA O365 Certification is an asset

Build a career with one of Canada’s top employers

Thrive in an inclusive culture of teamwork, strong leadership and respect. Here, diverse people pull together to achieve goals that are challenging and rewarding. You can learn and grow in an environment of acceptance and accountability. Come meet FCC.

Does this sound like the workplace you’re looking for? Visit fcc.ca/Careers to apply.