Title: Officer, Community Liaison
Location: Cities or areas surrounding: Abbotsford, Chilliwack, Kelowna, Kamloops, Princeton, Merritt, Penticton BC
Type of Contract: 12 months, full time
Salary band: $55,868 – $62,000/year
The Canadian Red Cross (CRC), an iconic brand and one of the most inspirational not-for-profit organizations on this planet, is seeking an Officer, Community Liaison to join our team.
You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization.
At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace
We are looking for a Community Liaison Officer who will use their experience working with external stakeholders and strong coordination skills to contribute to CRC’s recovery operations. Working with the Recovery Operation team, the incumbent will actively engage within and across impacted communities to engage, communicate and collaborate with the recovery operation, local governments, partners, and various sectors from within the community.
This role will serve as a key focal point with identified communities, local organizations, and other government contacts to ensure a two-way flow of information and situational awareness. The Officer, Community Liaison will ensure a Red Cross presence at a community level, represent Red Cross at community and partner meetings, and ensure that opportunities, questions, and gaps relating to CRC services or capabilities are brought forward.
The role requires a high degree of relationship building and collaboration skills as the person will be involved in the communities they serve. Communication skills are excellent as there is a high frequency of community meetings and engagement with key stakeholders.
Task and duties:
Community Engagement and External Relations
- Build and maintain relationships with appropriate levels of government, community organizations, and other recovery partners.
- In collaboration with other recovery team members, maintain regular communications with the relevant authorities and stakeholders.
- Participate in and represent Red Cross at operational level coordination meetings, community meetings, and other recovery tables as appropriate.
- Collaborate with community partners to support the recovery process.
- Identify and raise issues, challenges, and questions to appropriate recovery or service leadership.
- Identify local opportunities for engagement of CRC services and specialized expertise.
- Identify local opportunities for volunteer engagement that align to Red Cross programs and services.
- Maintain community engagement logs, notes, etc. as established by the operation.
- Share community feedback, observations, notes, etc. in a timely manner with the Recovery Operations team.
Internal Coordination and Program Support
- Build relationships and communicate with internal colleagues to contribute to a collaborative work environment.
- Participate in internal coordination meetings and mechanisms to ensure ongoing collective awareness of recovery operation.
- Ensure a smooth handover or transition of ongoing relationships to geographic or programmatic personnel as relevant.
- Contribute to recovery planning and successful completion of funding by sharing information gained through external relationship collaboration and internal debriefings.
What we are looking for:
- Post-secondary degree/diploma in community development, emergency management, communication, social work or an equivalent combination of education and experience in customer service, client-focused settings that require skilled communication.
- Minimum three (3) years experience at a community-based program level, with demonstrated experience in relationship management and relationship development at the community or municipal level.
- Demonstrated experience in emergency management, recovery and/or risk reduction.
- Knowledge of community resiliency and the role of communities in the recovery processes.
- Experience working with Indigenous or other equity-deserving populations.
- Strong written and verbal communication skills in English, including a clear & concise communication style.
- Strong interpersonal skills including active listening, ability to mediate/negotiate, develop solutions & options with a win/win approach, tact and diplomacy.
- Community engagement and coordination skills with a proven ability to champion collaborative. opportunities, manage the flow of information, mesh community needs, priorities and resources.
- Ability to exercise discretion and professionalism in handling issues and confidential information.
- Ability to work well within a team, share information, be respectful and pproachable and build strong relationships within a team.
- Understanding of the role of the Red Cross in disaster response and recovery operations is an asset.
- Familiarity with the Microsoft Office suite and virtual meeting software.
- The majority of the work is performed in an environment which is mostly clean and comfortable.
- May be required to work extended hours during peak periods.
- Regular travel, including overnight travel, within BC is required.
- Ability to work non-traditional hours is required, including weekends and evenings occasionally.
- Potential for responding in hardship conditions, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries).
- This position requires a satisfactory Criminal Records Check required or a satisfactory Enhanced Police Information Check (EPIC).
- If driving for Society business; a valid driver’s license is required with a satisfactory drivers’ abstract.
- Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.