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Manager, Accreditation

Job Information
Author pmnationtalk
Date June 1, 2020
Type Full Time
Company Interior Health Authority
Location Flexible
Category Business / Management
Client Interior Health Authority
Contact Information
Apply Now!


Competition #: 01406638
Bargaining Unit: NON-CONTRACT
Facility: Flexible


Position Summary
The Manager, Accreditation collaborates with a wide range of individuals and groups within and outside IH to lead the development, management, and communication of region-wide initiatives to support and enhance the quality of care delivered throughout the region.

The Manager, Accreditation engages in an IH-wide perspective to provide leadership and expert support to operational leaders across all sectors and portfolios. The manager leads the planning, development, implementation and evaluation of structures, processes and measures related to the applicable accreditation standards. The manager serves as a resource and liaison to clinical operations, and ensures that quality improvement and patient safety activities are aligned to the accreditation standards and to organizational priorities. The manager develops and maintains an internal network of accreditation resources, and ensures that the Senior Executive Team and Board receive ongoing and accurate information related to the organization’s accreditation readiness. The manager is required to work in an environment that is often ambiguous and manage complex projects independently with little supervision.

As a result, the manager is required to possess considerable knowledge of both the health system and the current issues and trends associated with accreditation programs. Strong project management, change management, and facilitation skills are required for this forward focused position.


• Develops and manages an effective performance improvement network that supports the achievement of IH operational and educational goals as they pertain to accreditation. Identifies and communicates emerging trends and/or new performance improvements within IH; evaluates opportunities to spread and integrate success throughout the organization.
• Participates in the planning, development, implementation, and evaluation of operational goals of the VP Medicine & Quality portfolio to ensure alignment with IH’s strategic plan.
• Provides leadership and guidance to key stakeholders in the application of quality improvement and patient safety principles and practices to support accreditation and strategic performance improvement activities within the operations of designated clinical programs, regional committees, and teams. Supports the interpretation and application of Accreditation Canada standards and criteria in relation to the work of the clinical programs. Promotes the alignment between local, organizational, provincial, and national improvement priorities.
• Represents IH on provincial committees related to accreditation, and liaises directly with partner organizations to align accreditation efforts (for example with PHSA for portions of services that they provide in partnership with IH).
• Develops alliances with other health authorities, the ministry of health and other external associations to ensure consistency of interpretation and implementation of government policy and/or new evidence related to accreditation aligned performance improvement initiatives.
• Evaluates IH performance monitoring processes in relation to Accreditation Canada and the Diagnostic Accreditation Board accreditation programs; analyzes data, compiles reports, and presents key findings to senior IH leaders and/or committees such as the Board, the Senior Executive Team, and the Health Authority Medical Advisory Committee.
• Liaises with key stakeholders to ensure reports regarding potential or actual risk to client outcomes and/or the organization are followed up, as required.
• Provides leadership and specialized quality improvement expertise to the organization in the development of policies and processes related to accreditation to promote sustainability and spread of improvement efforts. Promotes the transfer of knowledge derived from organizational and provincial collaborative into the clinical/operational improvement activities of the clinical programs.
• Serves as the main point of contact between IH and Accreditation Canada, and in doing so develops and recommends financial and operational plans, coordinates all survey preparation activity, and ensures contractual obligations are met by both IH and Accreditation Canada.
• Provides overall leadership, direction and supervision to dedicated accreditation staff and standing accreditation committees.

• Master’s degree in a Health Profession, Health Administration, or Business Administration. Education preparation in quality improvement, certificate in quality improvement or equivalent training in the use of quality improvement methods and tools.

• Seven to ten years’ recent related experience in health care services management in progressively more responsible and varied roles, including a minimum of five (5) years’ experience in a role primarily involved in leading performance improvement, and/or quality and safety management.

Skills and Abilities:
• Comprehensive knowledge and experience with multiple models of accreditation
• Comprehensive knowledge of project and change management
• Ability to lead individuals and project teams while maintaining cohesion, motivation, commitment, and effectiveness
• Ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Interior Health
• Ability to plan, develop, implement, manage, and evaluate programs
• Effective negotiation skills to address the needs of interdisciplinary teams and medical staff
• Ability to assess, plan, implement, and evaluate at the organization-wide level
• Ability to utilize research and experiential knowledge to question and create change and innovation
• Ability to recognize, appreciate, and incorporate differences in work and pursue own professional growth
• Exceptional skills in group facilitation, conflict resolution, and group dynamics
• Demonstrated analytical problem solving to develop progressive, creative, and innovative enterprise-wide solutions
• Ability to make sound decisions, work well under pressure, and meet deadlines in an environment subject to constantly changing priorities
• Advanced oral and written communication skills, including effective presentation and facilitation skills.
• Ability to manage staff and budgets
• Knowledge and experience working with healthcare union leadership
• Attentive to organizational politics and tensions
• Proficient computer skills

Interior Health is committed to increasing its Aboriginal workforce representation and ensuring that we have Aboriginal Peoples at all levels of the organization. We understand the value of building an Aboriginal representative workforce as an important step in meeting the healthcare needs of Aboriginal Peoples. We invite all applicants who identify as having Aboriginal ancestry (First Nations, Metis, Inuit) to include the information in resumes and cover letters.

* All postings with a closing date specified close at 11:59 pm PT

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